Frequently Asked Questions
Everything you need to know about your KIKI THE BRAND order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns for unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact.
How do I find my correct size?
Each product page features a detailed size guide. Our styles generally run true to size, but we recommend checking specific measurements as fabrics vary between collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has entered fulfillment.
Are your materials sustainably sourced?
At KIKI THE BRAND, we prioritize high-quality, durable fabrics and work with ethical manufacturers to ensure our production process minimizes environmental impact while maintaining luxury standards.